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CONTACT IVARELO
From choosing the right piece to questions about an existing order, shipping, tracking, returns or after-purchase support, our team is here to help make your Ivarelo experience clear and straightforward.
CUSTOMER SUPPORT
Ivarelo brings together considered pieces across Haven, Ritual, Companion and Ease. Because these collections span home objects, personal-care pieces, cat living products and everyday practical essentials, questions can vary from dimensions and materials to setup, care and product suitability.
If you need help understanding a product, checking an order, locating tracking information, arranging a return or resolving an issue with an item you received, please contact our support team.
When contacting us about an existing purchase, including your order number will usually help us locate the relevant information more quickly.
CONTACT DETAILS
ORDER ASSISTANCE
For questions about an existing purchase, please include as much relevant information as possible.
Orders are generally processed within 1–3 business days. Estimated U.S. delivery is generally 5–10 business days after processing.
Ivarelo uses a multi-location fulfillment model. Depending on inventory, the product ordered and the destination, fulfillment may take place through different facilities or third-party fulfillment partners.
Once available, shipment and tracking details will be provided. If tracking appears unusually delayed, stalled or shows an undelivered shipment, email us with your order number so we can review the available shipping information.
Eligible purchases may be returned within our 180-day return window, measured from the date of delivery and subject to the requirements and exclusions stated in our Return Policy.
Before sending a return, contact service@ivarelo.com so our team can provide the appropriate return instructions and confirmed return address. Please do not send merchandise to an address that has not been provided or confirmed for your return.
For preference-based returns or other returns unrelated to a product issue or fulfillment error, return shipping costs are generally the customer’s responsibility.
When an item arrives damaged, defective, incorrect or materially different from its description, we will review the issue and, where appropriate, arrange a replacement, refund or return solution without additional cost to the customer.
Approved refunds are returned to the original payment method. Ivarelo generally processes approved refunds within 1–3 business days. Financial institutions may require an additional 5–10 business days for the refunded amount to appear.
If you need to change or cancel an order, contact us as soon as possible. Changes and cancellations may be possible before shipment. Once an order has shipped, the applicable return process may need to be used instead.
PRODUCT QUESTIONS
For Haven Series products, we can help with questions about dimensions, placement, materials and everyday use.
For Ritual Series pieces, you can contact us about product size, countertop or vanity placement, care and routine use.
For Companion Series, we can assist with questions about cat beds, feeding pieces, scratchers, towers and how a product may fit within your living space.
For Ease Series, our team can help clarify organization, storage, setup and practical-use details before purchase.
NEED ASSISTANCE?
For order-related requests, please include your order number and the email address used at checkout whenever possible.
Email Ivarelo
