When you place an order through Ivarelo, you are submitting a request to purchase the products selected during checkout.

Before completing your order, you are responsible for reviewing:

• The products and quantities selected
• Product options or variations, where applicable
• Your shipping address
• Your billing information
• Your contact information
• The order total and any applicable shipping charges

Please ensure that all information submitted with your order is complete and accurate.

After an order is submitted, you may receive an electronic confirmation containing details relating to your purchase.

An order confirmation confirms that we have received your order request. It does not necessarily mean that final fulfillment has been completed or guaranteed.

Orders may remain subject to payment authorization, product availability, shipping information review, fraud-prevention checks and other reasonable operational review.

Ivarelo may decline or cancel an order before shipment where reasonably necessary and permitted by applicable law.

Reasons may include:

• A product becoming unavailable
• An obvious pricing or product-listing error
• Payment authorization failure
• Incomplete or invalid order information
• Suspected unauthorized or fraudulent activity
• An inability to reasonably fulfill the order

If an order is cancelled after payment has been successfully collected, Ivarelo will process the applicable refund to the original payment method within 1–3 business days.

Ivarelo aims to provide clear product descriptions, photographs, specifications, dimensions, options and other information that can help customers make informed purchasing decisions.

Our products span four Ivarelo collections: Haven, Ritual, Companion and Ease, covering home pieces, personal-routine accessories, cat living products and practical everyday essentials.

Please review the applicable product page carefully, including size, materials, intended use and product-specific information before completing a purchase.

Minor differences in appearance may occur because of photography, lighting, screen settings and reasonable production or material variation.

Where stone, travertine-style surfaces, marble, metals, textiles, sisal or other visually textured materials are used, reasonable variation in tone, veining, pattern, texture or surface appearance may form part of the character of the product and does not necessarily indicate a defect.

If you have a product question before purchasing, contact service@ivarelo.com .

The price shown for a product during checkout is the price that applies to that purchase, subject to a valid promotion or any correction permitted by applicable law.

Ivarelo may change product prices from time to time. Price changes generally do not affect purchases that have already been successfully completed.

Ivarelo may occasionally offer discounts, promotional pricing or other clearly disclosed offers.

A promotion may be subject to conditions including:

• Eligible products or collections
• Minimum purchase amounts
• Specified promotional periods
• Usage limits
• Other conditions disclosed with the applicable offer

Please review the terms associated with a promotion before submitting your order.

Available payment methods are displayed during checkout.

By submitting a payment method, you represent that you are authorized to use that payment method for the applicable purchase.

Payment transactions may be processed through Shopify and applicable third-party payment service providers.

Secure encryption is used during checkout to help protect information transmitted through the payment process.

Applicable taxes, shipping charges or other purchase-related charges will be presented during checkout where required.

Please review the final amount displayed before submitting payment.

Ivarelo orders are generally processed within 1–3 business days.

Processing takes place before the order is handed over for delivery and is separate from estimated shipping time.

Estimated delivery within the United States is generally 5–10 business days after processing.

Based on our standard estimates, most orders are therefore expected to arrive approximately 6–13 business days after being placed.

Delivery estimates may be affected by carrier conditions, destination, weather, holidays, unusually high shipping volumes or circumstances outside our direct control.

Ivarelo uses a multi-location fulfillment model.

Orders may be fulfilled through different fulfillment facilities or third-party partner facilities depending on inventory, product requirements and delivery destination.

Ivarelo does not represent that every order is shipped from one single local warehouse.

Unless different information is clearly shown before purchase, the processing and estimated U.S. delivery periods stated in our Shipping Policy apply regardless of the fulfillment location used.

Orders of US$34.99 or more qualify for free shipping.

For orders below US$34.99, any applicable shipping charge will be displayed during checkout before payment is completed.

Tracking information is provided when available for Ivarelo shipments.

Once an order has shipped and tracking becomes available, shipment confirmation and available tracking details will be provided.

If tracking appears unusual or has not updated for an extended period, contact service@ivarelo.com and include your order number.

Customers are responsible for checking the shipping address and contact information provided during checkout.

If you notice an error after placing an order, contact us as soon as possible.

Shipping information may be changed before an order has shipped. Once shipment has occurred, we may no longer be able to modify the destination or delivery information.

You may request a change or cancellation before your order ships.

Email service@ivarelo.com as soon as possible and include your order number.

Once an order has shipped, cancellation or modification may no longer be available. Where applicable, the product may instead be eligible for return after delivery.

Eligible purchases may be returned within Ivarelo's 180-day return window, measured from the date of delivery.

Products should generally be returned in substantially the same condition in which they were received, including any applicable parts or accessories.

Products that have been materially altered, misused or damaged after delivery for reasons unrelated to a defect may not qualify for return.

Before sending a product back, contact service@ivarelo.com to obtain applicable instructions and the correct return address.

For preference-based returns, or other returns not caused by a product issue or fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect or materially different from its description, Ivarelo will provide an appropriate replacement, refund or return solution at no additional cost to the customer.

If your order arrives damaged, defective, incorrect or materially different from its description, contact Ivarelo at service@ivarelo.com .

Please provide:

• Your order number
• A brief description of the issue
• Relevant photographs or supporting information where possible

After reviewing the circumstances, Ivarelo will provide an appropriate replacement, refund or return solution.

Approved refunds are issued to the original payment method.

Once approved, Ivarelo generally processes the refund within 1–3 business days.

After the refund has been issued, it generally takes an additional 5–10 business days to appear through the original payment method.

Actual posting time may vary depending on your bank, card issuer or payment provider.

Product availability may change from time to time.

If Ivarelo is unable to fulfill a product included in an order, we may cancel the affected item and process the applicable refund to the original payment method within 1–3 business days.

Ivarelo may review transactions where reasonably necessary to help protect customers and our store from fraudulent activity, unauthorized purchases, payment abuse or security risks.

An order may be delayed, declined or cancelled where there is a legitimate payment, fraud-prevention or security concern, subject to applicable law.

When purchasing from Ivarelo, customers are responsible for:

• Providing accurate contact and shipping information
• Using an authorized payment method
• Reviewing relevant product information before purchase
• Checking quantities and options selected
• Reviewing the final order amount before submitting payment
• Following applicable return instructions when requesting a return

Nothing in these Terms of Purchase is intended to exclude, restrict or waive consumer rights that cannot lawfully be excluded or limited under applicable law.

Where applicable law provides mandatory rights beyond these Terms of Purchase, those rights continue to apply.

These Terms of Purchase should be read together with Ivarelo's other applicable policies.

Where a transaction-specific issue is addressed in more detail by another applicable Ivarelo policy, that policy should be read together with these Terms of Purchase and any mandatory rights provided by law.

Ivarelo may update these Terms of Purchase from time to time to reflect changes to our products, purchasing processes, policies, operational practices or applicable requirements.

The current version will be made available on this page together with the applicable Last Updated date.