Ivarelo orders are generally processed within 1–3 business days after an order has been successfully placed.

Processing time is separate from shipping time. During this stage, your order is prepared, checked and arranged for shipment before being handed over to the relevant delivery provider.

Business days generally exclude weekends and U.S. public holidays.

After processing, estimated delivery within the United States is generally 5–10 business days.

Based on our standard processing and shipping estimates, most orders are therefore expected to arrive approximately 6–13 business days after being placed.

Delivery times are estimates rather than guaranteed arrival dates. Carrier conditions, weather, public holidays, destination, unusually high shipping volumes or other circumstances outside our direct control may affect the final delivery timeframe.

Ivarelo uses a multi-location fulfillment model. Orders may be prepared and shipped through different fulfillment facilities or third-party fulfillment partners depending on inventory, product requirements and delivery destination.

Because our collections include home pieces, personal-routine accessories, cat living products and everyday practical items, fulfillment requirements may differ between products.

The shipping origin for an order may therefore vary. Ivarelo does not represent that every order is dispatched from one single local warehouse.

Orders with a merchandise total of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be displayed during checkout before payment is completed.

Ivarelo provides available tracking information so you can follow the progress of your shipment.

Once your order has shipped and tracking becomes available, shipment confirmation and the available tracking details will be provided for your order.

If tracking appears unusual, has not updated for an extended period or your shipment appears delayed or lost, contact service@ivarelo.com and include your order number.

Please review your shipping information carefully before submitting an order.

If you notice that your shipping address is incomplete or incorrect, contact us as soon as possible at service@ivarelo.com.

Requests to change shipping details may be accepted before an order has shipped. Once a shipment has been dispatched, we may no longer be able to change its destination or delivery details.

If you need to change or cancel an order, contact service@ivarelo.com as soon as possible.

An order may be changed or cancelled before shipment. Once an order has shipped, cancellation or modification may no longer be possible.

Where applicable, you may instead request a return after delivery in accordance with Ivarelo’s Return Policy.

Although we aim to keep each order moving as smoothly as possible, occasional delays may occur.

Potential causes can include:

• Carrier service disruptions
• Severe weather conditions
• Public holidays
• Unusually high shipping volumes
• Destination-specific delivery conditions
• Other circumstances outside our direct control

If your order appears significantly delayed, contact our support team with your order number. We will review the available tracking and shipment information and help determine the appropriate next steps.

If tracking shows an unexpected delivery issue, has not updated for an extended period or your package has not arrived within the expected timeframe, contact service@ivarelo.com.

Please include:

• Your order number
• The email address used for the order
• A brief explanation of the delivery concern

We will review the available order and tracking information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate the shipment and determine the next steps.

A tracking status showing “Delivered” does not automatically prevent you from contacting Ivarelo about a delivery concern. If you cannot locate a package marked as delivered, please contact us so we can review the available information.

If an item arrives damaged, defective, incorrect or materially different from its description, please contact service@ivarelo.com as soon as possible.

Please provide your order information together with relevant photographs or other supporting information where possible.

After reviewing the issue, Ivarelo will provide an appropriate replacement, refund or return solution at no additional cost to the customer where the issue is confirmed.