Eligible Ivarelo purchases may be returned within 180 days from the date of delivery.

This return window applies to eligible items across our Haven, Ritual, Companion and Ease collections, subject to the conditions and exclusions described in this policy.

Before sending any product back, please contact our customer support team so we can provide the appropriate instructions and the correct return address for your order.

To qualify for a return, a product should generally be returned in substantially the same condition in which it was received, together with any included parts, components or accessories where applicable.

Items that have been materially altered, misused or damaged after delivery for reasons unrelated to a product defect may not qualify for return.

These conditions do not limit the support available when an item arrives damaged, defective, incorrect or materially different from the product description.

Please complete the following steps before returning an item:

1. Email service@ivarelo.com and let us know that you would like to request a return.
2. Include your order number, the email address used when placing the order and a brief explanation of your return request.
3. If the item is damaged, defective, incorrect or materially different from its description, include relevant photographs or other supporting information where possible.
4. Wait for our support team to provide the appropriate return instructions and confirmed return address.
5. Send the product according to the return instructions provided by Ivarelo.

For preference-based returns, or other eligible returns that are not caused by a product issue or fulfillment error, the customer is responsible for return shipping costs.

We recommend using a trackable return shipping method whenever practical and retaining your shipping receipt or tracking information until the return has been fully resolved.

If an item arrives damaged, defective, incorrect or materially different from its description, Ivarelo will provide an appropriate replacement, refund or return solution without additional cost to the customer.

If your Ivarelo order arrives damaged, defective, incorrect or materially different from its description, please contact us as soon as you identify the issue.

After reviewing the circumstances, Ivarelo will determine an appropriate replacement, refund or return solution.

Where the issue is confirmed to involve a damaged, defective, incorrect or materially misdescribed item, the approved resolution will be provided without additional cost to the customer.

Once a returned product has been received, or once a refund request that does not require a physical return has been reviewed, Ivarelo will determine whether the refund is approved based on the circumstances of the request and this policy.

If additional information is required to evaluate your request, our customer support team may contact you using the email address associated with your order.

Approved refunds are returned to the original payment method used for the order.

Once a refund has been approved, Ivarelo generally processes the refund within 1–3 business days.

After the refund has been issued by Ivarelo, it generally takes an additional 5–10 business days for the amount to appear through your original payment method.

The exact posting time depends on your bank, card issuer or payment provider and is outside Ivarelo’s direct control.

If you need to change or cancel an order, contact service@ivarelo.com as soon as possible.

Orders may generally be changed or cancelled before they have shipped.

Once an order has shipped, we may no longer be able to cancel or modify it. Where applicable, you may instead request a return after delivery under this Return & Refund Policy.

If your concern relates to a delayed, missing or undelivered shipment rather than a product return, please contact our customer support team with your order number.

We will review the available tracking and shipment information and help determine the appropriate next steps.

Please do not return merchandise directly to the business identification address shown below.

Because Ivarelo uses a multi-location fulfillment model, the correct return address may vary depending on the order, product and fulfillment location.

Contact service@ivarelo.com before sending a return. Our support team will provide the appropriate return instructions and confirmed return address.