Ivarelo orders are generally processed within 1–3 business days before shipment.

Processing time is separate from the estimated delivery time and covers the period required to prepare the order for shipment.

Estimated delivery within the United States is generally 5–10 business days after your order has completed processing.

Delivery estimates may vary because of destination, carrier conditions, weather, holidays, peak shipping periods or other circumstances outside our direct control.

Yes. Orders of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be displayed during checkout before payment is completed.

Yes. Once your order has shipped and tracking information becomes available, shipment confirmation and available tracking details will be provided for your order.

If tracking has not updated for an extended period or your shipment appears delayed, missing or undelivered, contact service@ivarelo.com and include your order number.

Ivarelo uses a multi-location fulfillment model. Orders may be fulfilled from different facilities or third-party fulfillment partners depending on inventory availability, product requirements and delivery destination.

Because of this, different orders — or different items — may not always originate from the same facility.

Orders may be changed or cancelled before they have shipped. Please contact service@ivarelo.com as soon as possible and include your order number.

Once an order has shipped, changes or cancellation may no longer be possible. Where applicable, you may instead request a return after delivery under our Return Policy.

Eligible purchases may be returned within our 180-day return window, measured from the date of delivery and subject to the requirements and exclusions stated in our Return Policy.

Before sending an item back, email service@ivarelo.com and include:

• Your order number
• The email address used for the order
• A brief explanation of the return request
• Relevant photos when the request relates to damage, defects or an incorrect item

Our support team will provide the appropriate return instructions and confirmed return address.

Please do not send merchandise to our business identification address unless that address has specifically been confirmed for your return.

For preference-based returns, or other eligible returns that are not caused by a product issue or fulfillment error, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect or materially different from its description, Ivarelo will provide an appropriate replacement, refund or return solution at no additional cost to the customer.

Please contact service@ivarelo.com and provide your order number, a short description of the issue and relevant photographs or supporting information where possible.

After reviewing the circumstances, Ivarelo will provide an appropriate replacement, refund or return solution.

Approved refunds are issued to the original payment method.

Ivarelo generally processes an approved refund within 1–3 business days. After the refund has been issued, it generally takes an additional 5–10 business days to appear through the original payment method.

The exact posting time may vary depending on your bank, card issuer or payment provider.

Ivarelo is built around four coordinated collections:

• Haven Series — considered home and living pieces
• Ritual Series — bathroom, vanity and personal-routine essentials
• Companion Series — thoughtfully designed cat living products
• Ease Series — practical organization and everyday-use solutions

Haven focuses on considered objects for the home, including decorative vessels, trays, organization pieces, serving objects and other products intended to combine everyday usefulness with a calm, refined presence.

Ritual brings a more considered approach to everyday bathroom and vanity routines through pieces such as mirrors, soap dispensers, toothbrush holders, storage containers and other personal-care accessories.

Companion is Ivarelo’s cat living collection. It includes feeding pieces, beds, scratchers, towers and other products designed around both feline use and the appearance of the surrounding home.

Ease focuses on practical everyday solutions such as entryway organization, cable management, bedside storage, sink organization and other pieces intended to make common routines feel more organized and straightforward.

Product-specific information is provided on the applicable product page. We recommend reviewing the description, dimensions, materials, features and available options before completing your purchase.

If you still have a question about a specific piece, contact us at service@ivarelo.com.

We aim to present product colors, finishes and details as clearly as possible. However, minor differences may occur because of screen settings, photography, lighting or reasonable manufacturing and material variation.

These minor differences do not necessarily indicate a defect.

Ivarelo uses secure SSL encryption during checkout to help protect information transmitted during the payment process.

Available payment methods are shown directly at checkout. The options displayed there are the payment methods currently available for your order.

Your order summary and applicable charges are displayed during checkout before you submit payment.

Please review your products, quantities, delivery information and order total before completing your purchase.

You can contact our customer support team at service@ivarelo.com .

Support Hours:
9:00 AM – 6:00 PM Pacific Time

If your question relates to an existing order, please include your order number and the email address used when placing the order.

For the fastest review of an order-related request, please provide:

• Your order number
• The email address used at checkout
• A brief description of the request or issue
• Relevant photos where the concern involves damage, defects or an incorrect product